Support
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Search the documentation, read the answers people ask for most, or open a ticket from your account.
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DocumentationReference for ordering, access, networking, storage and billing.GuidesStep-by-step walkthroughs for the setups people ask about most.Frequently askedShort answers across servers, domains, hosting, licenses and billing.Service statusComponent state, open incidents and scheduled maintenance.
What support covers
Stated as two lists, so the boundary is not a matter of interpretation.
We handle
- Ordering, billing, renewals and cancellations
- Provisioning problems and access to a service you have ordered
- Network and platform issues affecting a region
- License activation, reassignment and transfer questions
- Domain registration, transfer and DNS delegation questions
You handle
- Configuration and maintenance of software you install on a server
- Application-level debugging and performance tuning
- Data you store, and your own backup strategy beyond the options you enable
- Third-party services you connect to your infrastructure
Support hours
We do not advertise round-the-clock support, because that is not what is contractually offered today. Support hours are confirmed in writing per service before purchase.Popular guides
Documentation categories
- Getting startedFrom an order to a working service.
- Cloud serversAccess, networking, storage and reinstalls.
- DomainsRegistration, DNS, nameservers and transfers.
- Web hostingHosting accounts, sites and email.
- Software licensesActivation, binding and reassignment.
- BillingInvoices, renewals, taxes and cancellation.
- Account securityPasswords, two-factor and sessions.
- TroubleshootingWhat to check when something is wrong.
Still need a person?
A ticket about an existing service
Opens against your account, so we can see the service without asking you to describe it.
Open a ticketA question before you buy
Sales and pre-purchase questions, including whether a plan fits your workload.
Contact usSomething abusive
A separate public channel for spam, phishing, malware and network abuse.
Report abuse